Shipping policy

Shipping Information

At ZENIVA, we want to ensure that you receive your favorite products at a fair price. That’s why we work with Royal Mail. Our products are stored in a secure logistics center and shipped from there. This collaboration allows us to optimize storage, transport, and packaging costs and deliver products to you efficiently and reliably.

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Delivery Times

Thanks to Royal Mail, we can process your orders quickly.
The average delivery time within the United Kingdom is 6–25 business days.

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Shipping Costs

Free Shipping:
We cover the shipping costs for your order.
There is no minimum order value.

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Shipping Service Provider

All shipments are handled by Royal Mail to ensure safe and reliable delivery within the United Kingdom. We may use different couriers if it allows for faster shipping in the moment.

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Shipment Tracking

As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number, allowing you to track your delivery at any time.

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Processing Time

Orders are usually processed within 1 business day.
Please note that during peak times (such as promotions or holidays), delays of up to 2 business days may occur.

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Customs and Import Fees

For deliveries within the United Kingdom, no additional customs fees apply.