Terms of service
Terms of Service
Overview
This website is operated by ZENIVA. Throughout the site, the terms “we,” “us,” and “our” refer to ZENIVA. ZENIVA offers this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms"), including those additional terms and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store will also be subject to these Terms and Conditions.
You can review the most current version of the Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our online store is hosted by Shopify Inc.
Shopify provides us with the e-commerce platform that allows us to sell our products and services to you.
Section 1 — Online Store Terms
By agreeing to these Terms and Conditions, you confirm that you are of the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this website.
You may not use our products for any illegal or unauthorized purposes, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 — General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason.
You understand that your content (excluding credit card information) may be transferred unencrypted and may involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer across networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 — Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current.
The material on this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.
Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for your reference only.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
You agree that it is your responsibility to monitor changes to our site.
Section 4 — Changes to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without prior notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Service.
Section 5 — Products or Services
Certain products or services may be available exclusively online through the website.
These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your monitor’s display of any color will be accurate.
We reserve the right to limit sales by person, region, or jurisdiction and to limit quantities offered.
All product descriptions and pricing are subject to change without notice.
We reserve the right to discontinue any product at any time.
We do not warrant that product quality will meet your expectations or that errors will be corrected.
Section 6 — Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us and may limit or cancel quantities per order, household, or account.
If we change or cancel an order, we will attempt to notify you via the contact information provided.
You agree to provide current, complete, and accurate account and purchase information and to promptly update your details.
For more information, please refer to our Return Policy.
Section 7 — Optional Tools
We may provide access to third-party tools “as is” and “as available” without warranties or endorsements.
Any use of optional tools is at your own risk.
New services or features added in the future will also be subject to these Terms.
Section 8 — Third-Party Links
We are not responsible for third-party content, websites, or transactions.
Please review third-party policies carefully before engaging in any transaction.
Section 9 — User Comments, Feedback, and Other Submissions
You agree that we may use any comments you submit without restriction or obligation.
Your comments must not violate third-party rights or applicable laws.
Section 10 — Personal Information
Personal information submitted through the store is governed by our Privacy Policy.
Section 11 — Errors, Inaccuracies, and Omissions
We reserve the right to correct errors and cancel orders at any time without prior notice.
Section 12 — Prohibited Uses
You are prohibited from using the site or content for unlawful, abusive, fraudulent, or malicious purposes. Violation may result in termination of access.
Section 13 — Disclaimer of Warranties; Limitation of Liability
In no case shall ZENIVA, its directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for damages arising from your use of the Service or products, to the maximum extent permitted by law.
Section 14 — Indemnification
You agree to indemnify and hold harmless ZENIVA and its affiliates from claims arising out of your breach of these Terms.
Section 15 — Severability
If any provision is found unenforceable, the remaining provisions remain valid.
Section 16 — Termination
These Terms remain effective unless terminated by you or us. Obligations incurred prior to termination survive termination.
Section 17 — Entire Agreement
These Terms constitute the entire agreement between you and us and supersede prior agreements.
Section 18 — Changes to Terms and Conditions
We may update these Terms at any time. Continued use constitutes acceptance.
Section 19 — Contact Information
Questions about the Terms and Conditions should be sent to:
support@zenivacare.com
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.
Section 20 — Taxes
You are responsible for all applicable taxes, duties, and fees related to your purchase.
Section 21 — Rewards Program
Points awarded through the ZENIVA Rewards Program are redeemable only on our online store.
Points have no cash value and may not be combined with other offers.
We reserve the right to modify or terminate the program at any time.
Section 22 — SMS/MMS Mobile Message Marketing Program Terms and Conditions
ZENIVA offers a mobile messaging program (“Program”) for marketing communications.
Consent is not required for purchase. Message and data rates may apply.
For support, text HELP to the sending number or email support@zenivacare.com.
All other opt-in, opt-out, age restrictions, disclaimers, and usage rules remain unchanged.
Section 23 — Important Disclaimers
Statements on this website have not been evaluated by regulatory authorities. Products are not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary.
Section 24 — Acknowledgement
By completing your purchase or continuing to use our platform, you acknowledge that you have read and agreed to these Terms of Service.